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Frequently Asked Questions

May I order by telephone?

We are not accepting payments over the phone at the present.

Is it possible to change my order once its placed?

If you ordered your item incorrectly, please contact us by email and we will cancel your order then which will allow you to make a new order.

When will you dispatch my order?

Our handmade orders will be made based on your size request, therefore your item or items will be ready from 24 to 48 hours. It will be dispatched from 24 to 48 hours after the order has been placed. Once the order is dispatched, you will receive tracking number for your order.

How much does the shipping cost and how long will it take to receive my order?

UK Tracked and Signed Delivery: £3 It will take usually 1-2 days for delivery but please allow up to 4 days.

International Tracked and Signed Delivery: £9 It will take usually between 3 to 10 days but please allow up to 21 days depends on the destination.

Please note handmade bracelets and necklaces will be made and the order will be dispatched from 24 to 48 hours after the order has been placed.

Is it possible to track my order?

Once the order is ready, it will be dispatched to you and you will receive the tracking number for your order. You may track your order at www.royalmail.com

Will I pay duty and import charges?

Items dispatched to other countries outside of the EU may be liable to Import Duty, Tax or VAT. When ordering from us you agree to pay any such Duties which may be imposed by your country’s government.

If you refuse to pay any Import Duty / Tax / VAT imposed and thereby prevent delivery of your order you will remain liable for the purchase price of the product/s and any Import Duty / Tax / VAT or penalty imposed by your government.

How will I contact to customer care?

Please fill up our contact us form or send an email to info@evrenjewellery.com